How do I complain about a school in South Africa?

If you’re not sure who to contact to make a complaint or provide feedback, for example if it’s not about a school or preschool, you can contact the general enquiry line on 1800 088 158 or email for help.

How do you file a complaint against a school?

Learn where and how to lay a complaint

  1. Call: 0860 142 142.
  2. Fax: 021 483 7216.
  3. SMS: Help to 31022.
  4. Please Call Me: 079 769 1207.
  5. Email: Facebook: Tweet us:


How do I report a school to the Department of Education in South Africa?

Talk to us

  1. Call Centre: 0800 202 933 |
  2. Switchboard: 012 357 3000.
  3. Email:
  4. Certification: 012 357 4511/3 |
  5. Media Queries:
  6. Website-related queries:
  7. Information Officer: Chris Leukes:

Where do I report unregistered schools?

Anyone who wants to report an unregistered school can contact the department’s Nazli Domingo-Salie on 021 467 2235 or on her e-mail address or Saul Philander on 021 467 2580, or e-mail address They can provide the information anonymously.

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How do I report a teacher in South Africa?

A letter of complaint should be forwarded to Chief Executive Officer, South African Council for Educators (SACE), Private Bag X 127, Centurion 0046 .

How do I write a complaint letter to the Department of Education?

Answer. To begin with, introduce yourself, mention your name and the school that you study in. Next, remember that your letter should not appear as a litany of complaints but as a genuine concern. Therefore, use words such as “with due respect”, etc.

Is the Ombudsman free?

An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.

How do I send an email to the Department of Education?

The Western Cape Education Department is responsible for public schooling in the province from grades 1 to 12.

Contact us:

Tel: 021 467 2000
Fax: 021 467 2996
E-mail: media1.media1
Website: wcedonline.westerncape

How do I contact the Ombudsman in South Africa?

Phone: 0800 662 837 or 012 431-9105. Fax: 012 452 5013. Email:

How do I apply for school in Gauteng?

  1. Step 1: Entering details of the parent/legal guardian. As a parent, if you are a first time user, you would be required to click the “Apply for 2021” button once you are on the official website of the GDE. …
  2. Step 2: Enter learner details. …
  3. Step 3: Applying to a school.

What does the law say about school fees?

The law says that the paying of fees is a matter between the School Governing Body and the parent of the child and not a matter between a child, teachers or principals. The law also says that no child can be refused admission to a school because his or her parents cannot afford to pay school fees.

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Are schools allowed to withhold report cards?

The law provided in Section 29 (12) on the National protocol on Assessments, prohibits the withholding of school reports for any reason. … The parents should contact the Independent Directorate of the Western Cape department and inform them the school is refusing…and they will intervene.

How do you make a formal complaint about a teacher?

I am writing to issue a complaint about the (Grade no.) class (Subject name) teacher. Before I start, I would like to let you know that I respect all my teachers and I am only issuing this letter because I am concerned about our education. (Show your actual problem and situation).

Where do I report abuse in South Africa?

How to report child abuse in South Africa

  • South African Police Services (SAPS)
  • LifeLine South Africa.
  • The Child Emergency Line.
  • Women and Men Against Child Abuse.
  • Childline South Africa.
  • Child Welfare South Africa.

How long is a SACE certificate valid for?

The validity period will be two (2) years.

How much is a SACE certificate?

The current registration fee is R200 (S.A. Educators) and R400 (Foreign Educators) must be included either as original postal order, cheque or payment can be made in cash or using the bank card at the office. Educators not paid through persal must pay the annual levy of R120 on application.

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